Frequently asked questions

Do you ship worldwide?

Yes! We do ship worldwide!

Why choose stainless steel jewellery?

Your piece will not oxidize in contact with water or excessive use. Stainless steel is an extremely resistant anti-allergenic metal, which guarantees incredible quality and durability to our pieces, which remain intact even after years of use.

Why choose 18K gold coated stainless steel jewellery?

Our gold jewellery is made of stainless steel coated with 18K gold using the PVD method (750/1000). This coating technique guarantees our jewellery 10X greater durability compared to gold plated jewellery. Furthermore, our pieces are hypoallergenic as they are stainless steel, which guarantees incredible quality and durability to our jewellery.

Should I take any specific care with my stainless steel pieces?

It is recommended that, for greater durability of the pieces, you do not sleep wearing them.

All of our products are made from stainless steel. Therefore, the contact of the wire and chain with water and sweat is safe, meaning it does not damage the pieces. However, some crystals present in jewellery may be sensitive to contact with water and, therefore, it is recommended that you check whether or not the crystals present in your pieces can come into contact with water (normally indicated in the product description). If your jewellery is water safe, there is no problem in washing them regularly.

Should I take any specific care with my 18K gold coated stainless steel pieces?

It is recommended that, for greater durability of the pieces, you do not sleep wearing them.

We also recommend that you keep your 18K gold coated stainless steel jewellery away from water, perfumes and body creams, to ensure that the gold coating lasts longer.

How long will it take for my order to arrive?

Your order will be shipped 1 to 2 business days after your purchase.

After shipping, your order will arrive in:

- Portugal (mainland): About 1 business day.

- Portugal (islands): About 2 business days.

- Rest of Europe: 3 to 5 business days.

- Rest of the world: 5 to 7 business days.

*Delivery time may change due to strikes or Portuguese holidays*

Where are you guys based?

Our studio is located in Portimão - Portugal and we participate at craft fairs and markets throughout the Algarve. To find out where and which fairs we will be attending in the near future, check the "Programming" highlight on our Instagram (@cristalle_handmade).